Causal Analysis and Resolution: A Support Process Area at Maturity Level 5


The purpose of Causal Analysis and Resolution (CAR) is to identify causes of selected outcomes and take action to improve process performance.

Introductory Notes

Causal analysis and resolution improves quality and productivity by preventing the introduction of defects or problems and by identifying and appropriately incorporating the causes of superior process performance.

The Causal Analysis and Resolution process area involves the following activities: ...

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