Organizational Process Performance: A Process Management Process Area at Maturity Level 4


The purpose of Organizational Process Performance (OPP) is to establish and maintain a quantitative understanding of the performance of selected processes in the organization’s set of standard processes in support of achieving quality and process performance objectives, and to provide process performance data, baselines, and models to quantitatively manage the organization’s work.

Introductory Notes

The Organizational Process Performance process area involves the following activities:

• Establishing organizational quantitative quality ...

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