Chapter 2


Implementing Continuous Improvement

Do what you can, with what you have, where you are.

Theodore Roosevelt (1858–1919)

We find by experience (our own or another’s) what is hurtful or helpful.

Giovanni Battista Lamperti, Vocal Wisdom (1895)

I have but one lamp by which my feet are guided,and that is the lamp of experience.

Patrick Henry, Speech before the Virginia Convention (1775)

You learned in Chapter 1 why an integrated approach to process improvement may make sense for both you and your organization. In this chapter, we continue on that path and explore various aspects of an integrated approach. Specifically, we discuss what must ...

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