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Coaching Employee Engagement Training

Book Description

Coaching Employee Engagement is written for managers and other leaders who, regardless of their level of experience, wish to facilitate and support the development of truly engaged employees within their organization. Utilizing clear, focused suggestions on improving employee coaching skills, Coaching Employee Engagement Training focuses on the fundamentals of successful employee coaching, and delivers powerful, pragmatic lessons within an easy-to-use, highly efficient workbook format

Table of Contents

  1. Cover
  2. Praise
  3. Title
  4. Copyright
  5. The ASTD Trainer's WorkShop Series
  6. Content
  7. Preface
  8. Chapter 1 - Introduction: How to Use This Book Effectively
    1. Why a Coaching Approach
    2. Utilizing This Workbook
    3. Definition of Terms
    4. Content of the Training
    5. How the Book Is Organized
    6. Icons
    7. What to Do Next
  9. Chapter 2 - Assessing the Needs of Learners
    1. Why Use Assessments
    2. The Right Questions to Ask
    3. Using the Training Objectives Matrix
    4. Resource Commitment
    5. Participant Training Objectives
    6. Matrix Rating Guide
    7. Other Assessment Methods
    8. What to Do Next
  10. Chapter 3 - Designing and Facilitating Engagement Training
    1. Design a Learner-Centered Training Program
    2. Basic Adult Learning Principles
    3. Factors That Drive Successful Training
    4. Present the Right Subject Matter
    5. 10 Tips for Better Presentations and Facilitation
    6. What to Do Next
  11. Chapter 4 - Evaluating Effectiveness
    1. Why Evaluation Is Important
    2. Benefits of Evaluation
    3. Classic Training Evaluation Levels
    4. A Few Four-Level Details
    5. What to Do Next
  12. Chapter 5 - Short Program Training—2.5 Hours
    1. Training Objectives
    2. Choosing the Content
    3. Step-by-Step Instructions
    4. What to Do Next
  13. Chapter 6 - Half-Day Training
    1. Presenting Longer Programs
    2. Training Objectives
    3. Choosing the Content
    4. Step-by-Step Instructions
    5. What to Do Next
  14. Chapter 7 - 1.5-Day Training
    1. Presenting Longer Programs
    2. Training Objectives
    3. Choosing the Content
    4. Step-by-Step Instructions
    5. What to Do Next
  15. Chapter 8 - 2-Day Training
    1. Presenting Longer Programs
    2. Training Objectives
    3. Choosing the Content
    4. Step-by-Step Instructions
    5. What to Do Next
  16. Chapter 9 - Content Modules
    1. The Modules
    2. Using the Modules
    3. Content Module 9.1—The Importance of Communication
    4. Content Module 9.2—Coaching Communication Model
    5. Content Module 9.3—Listening for Better Coaching
    6. Content Module 9.4—Silent Messages
    7. Content Module 9.5—Phrases That Kill Ideas
    8. Content Module 9.6—3 Levels of Coaching Communication
    9. Content Module 9.7—Communicating Assignments Quiz
    10. Content Module 9.8—Rumors
    11. Content Module 9.9—14 Commitments for Effective Coaching
    12. Content Module 9.10—Basic Coaching Principles
    13. Content Module 9.11—Engaged Coaching
    14. Content Module 9.13—Helping Employees Contribute
    15. Content Module 9.14—Spending Time With Employees
    16. Content Module 9.15—Supervisor Ask/Tell Model
    17. Content Module 9.16—Positive Conflict
    18. Step-by-Step Instructions
    19. Content Module 9.17—Causes of Conflict at Work
    20. Content Module 9.18—Conflict Strategies
    21. Content Module 9.19—Conflict Management Matrix
    22. Content Module 9.20—Conflict Comfort Zones
    23. Content Module 9.21—Conflict Role Play
    24. Content Module 9.22—Dealing With Upset Employees
    25. Content Module 9.23—Definition of a Complaint
    26. Content Module 9.24—No Complaints
    27. Content Module 9.25—Unsettled Complaints
    28. Content Module 9.26—Complaint-Handling Quiz
    29. Content Module 9.27—Resolving Employee Complaints
    30. Content Module 9.28—Causes of Poor Performance
    31. Content Module 9.29—5-Step Performance-Correction Process
    32. Content Module 9.30—Setting Performance Standards
    33. Content Module 9.31—Discipline Role Play
    34. Content Module 9.32—Documentation
    35. Content Module 9.33—Documentation Role Play
    36. Content Module 9.34—Performance-Improvement Process Plan
    37. Content Module 9.35—Performance-Improvement Process Plan Role Play
    38. Content Module 9.36—A World Without Feedback
    39. Content Module 9.37—Formal and Informal Feedback
    40. Content Module 9.38—Coaching Time
    41. Content Module 9.39—Coaching Tips
    42. Content Module 9.40—Performance-Appraisal Role Play
    43. Content Module 9.41—Recognition
    44. Content Module 9.42—Recognition Role Play
    45. Content Module 9.43—When Teams Are Most Effective
    46. Content Module 9.44—Reaching Consensus
    47. Content Module 9.45—Synergy
    48. Content Module 9.46—Designing Engagement Into Your Organization
    49. Content Module 9.47—Helping Teams Get Things Done
    50. Content Module 9.48—Dealing With Difficult Team Members
    51. Content Module 9.49—Characteristics of an Engaged Team Player
    52. Content Module 9.50—Creating a Team Project Plan
  17. Chapter 10 - Assessments and Training Instruments
    1. Assessments and Training Instruments
    2. Assessment 10.1—Communicating Assignments Quiz
    3. Assessment 10.2—Conflict Comfort Zone
    4. Assessment 10.3—Complaint-Handling Quiz
  18. Chapter 11 - Structured Experiences
    1. Structured Experiences
    2. The Handouts
    3. Structured Experience 11.1—The Rumor
    4. Structured Experience 11.2—Spending Time With Employees
    5. Structured Experience 11.3—Conflict Strategies
    6. Structured Experience 11.4—Conflict Role Play
    7. Structured Experience 11.5—Discipline Role Play
    8. Structured Experience 11.6—Documentation Role Play
    9. Structured Experience 11.7—Performance-Improvement Process Plan
    10. Structured Experience 11.8—Performance-Improvement Process Plan Role Play
    11. Structured Experience 11.9—Performance Appraisal Role Play
    12. Structured Experience 11.10—Synergy
    13. Structured Experience 11.11—Creating a Team Project Plan
  19. Appendix - Using the Online Materials
    1. Content of the Website
    2. Computer Requirements
    3. Printing From the Website
    4. Adapting the PowerPoint Slides
    5. Showing the PowerPoint Presentation
  20. For Further Reading
  21. About the Author
  22. Index
  23. Back