C h a p t e r 6
Half-Day Training
What’s in This Chapter?
- Advice on how to work efficiently in a half-day format
- How to choose the right content
- Step-by-step preparation and training delivery instructions
- Sample agendas
Having most of a day for presenting training provides you with greater opportunities to develop a more comprehensive program. In this suggested format, you have the chance to develop a program that covers in more detail a number of different topics. In this format, you can present the program to cover the general topics of:
- Communication
- Building trust
- Managing conflict
- Complaint handling
- Managing performance problems
- Feedback ...
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