C h a p t e r 6

Half-Day Training

What’s in This Chapter?
  • Advice on how to work efficiently in a half-day format
  • How to choose the right content
  • Step-by-step preparation and training delivery instructions
  • Sample agendas

Having most of a day for presenting training provides you with greater opportunities to develop a more comprehensive program. In this suggested format, you have the chance to develop a program that covers in more detail a number of different topics. In this format, you can present the program to cover the general topics of:

  1. Communication
  2. Building trust
  3. Managing conflict
  4. Complaint handling
  5. Managing performance problems
  6. Feedback ...

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