CHAPTER 4

LISTENING AND INTUITION

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PRINCIPLE 16

Listen Rather Than Tell

Courage is what it takes to stand up and speak;

courage is also what it takes to sit down and listen.

—Winston Churchill

Come here. Sit down. Wash your hands. Eat. Finish your food. Take this. Wait. Hurry up. Call me. Run.

Do these words sound familiar to you? Do you remember them from when you were a kid? Parenting entailed a lot of “telling you what to do” at home by your parents and at school by your teachers. In the workplace, telling others what to do is the command-and- control style of management. On the surface, it seems efficient. Telling is a direct, and, at times, ...

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