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Coaching for Commitment: Achieving Superior Performance from Individuals and Teams, Third Edition by Dennis Kinlaw, Amy Zehnder, Cindy Coe

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6.7. Chapter Summary

This chapter presented the CLEAR coaching skills that are to be used in conjunction with the InDiCom coaching model.

Challenge

  • Challenge means a coach relies on intuition to follow the conversation and really pay attention to what is happening with the PBC. Use intuition to identify when to deliver a request or a reality check.

Listen

  • Listen means that you listen for more than what is being said, understand the benefits of silence, encourage story telling on the part of the PBC, and use limited self-disclosure in order to give the PBC center stage.

Encourage

  • Encourage is all about making the PBC feel good about and recognizing his or her feelings, emotions, and accomplishments, which gives a reason to continue moving forward. ...

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