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Coaching for Commitment: Achieving Superior Performance from Individuals and Teams, Third Edition by Dennis Kinlaw, Amy Zehnder, Cindy Coe

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7.5. Coaching Tools

Coaches use two common tools to enhance coaching effectiveness, especially when working with people managers and leaders—job shadowing and 360-degree feedback.

Job shadowing is where the coach follows and observes the PBC for a designated period of time or during a specific event, for example, conducting a meeting or presentation. Job shadowing is used by some coaches to gather insight into the PBC's actions and behaviors. It can have a place in some coaching situations and would most often require face-to-face interaction, although job shadowing alone is not coaching. Feedback given after a shadowing session is not the same as coaching unless it is delivered using a coaching model (such as InDiCom) and skills (like CLEAR) ...

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