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Coaching for Commitment: Achieving Superior Performance from Individuals and Teams, Third Edition by Dennis Kinlaw, Amy Zehnder, Cindy Coe

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6.3. Encourage

Challenge

Listen

Encourage

Ask

Refine

Encourage is all about making PBCs feel good about themselves and recognizing their emotions, feelings, and accomplishments. It is about moving people forward and about giving them a reason to continue to make progress toward their goals. It is an essential part of coaching because it validates their feelings and emotions and enhances esteem and confidence. Encourage can be accomplished through making validate and celebrate statements.

The Encourage skill builds on other skills by making the coaching conversation personal and individualized. It is the job of the coach to validate a PBCs' emotions and feelings as well as keep him or her on the right track, moving forward appropriately and succeeding. ...

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