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Coaching for Commitment: Achieving Superior Performance from Individuals and Teams, Third Edition by Dennis Kinlaw, Amy Zehnder, Cindy Coe

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6.2. Listen

Challenge

Listen

Encourage

Ask

Refine

Did you ever wonder why listening has become a component of many leadership courses and why there are so many types of listening? Listening for understanding, focused listening, active listening, appreciative listening, evaluative listening, and the list goes on. It's because listening is harder than it sounds, it requires energy, and most people are average listeners, at best!

Think of Listen as a workout for the brain! The average person speaks at a rate of 125 to 175 words per minute, yet we can listen at a rate of 450 words per minute (Carver, Johnson, & Friedman, 1970), and we think at 1,000 to 3,000 words per minute (HighGain, 2000). So what fills the space between what is being said by the ...

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