O'Reilly logo

Coaching for Commitment: Achieving Superior Performance from Individuals and Teams, Third Edition by Dennis Kinlaw, Amy Zehnder, Cindy Coe

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

8.2. Performance Coaching—Coach's Why

In the next two coaching scenarios, the coach brings the (why all we having this conversation?) to the table in order to address gaps in performance with each PBC.

8.2.1. Coaching Conversation 3

In this scenario, the coach is the PBC's manager, Gwen. Even though Gwen is the PBC's (Martha's) boss, right now she is in the coach role and is addressing a gap in Martha's performance. Gwen is bringing the why to the table in this conversation.

COACH/GWEN: "Hi, Martha. I asked you to come in today because I am concerned about you and your team. I've noticed that you have been struggling in getting the accounts payable reports to me on time for at least two weeks now. You have never missed deadlines before, and ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required