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Coaching for Commitment: Achieving Superior Performance from Individuals and Teams, Third Edition by Dennis Kinlaw, Amy Zehnder, Cindy Coe

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Chapter 7. Plan to Coach

"A goal without a plan is just a wish."

—Larry Elder

THE COACH ROLE is commonly used by managers when they conduct one-on-ones or need to have a performance coaching conversation with a team member. Ideally, during one-on-ones, the PBC brings anything he or she wants to discuss to the manager. It is the team member's time to share accomplishments, challenges, or successes. Performance coaching, on the other hand, is usually initiated by the manager, who brings an issue or problem (the why) to the attention of a team member. Knowing how to present the issue to the employee and then shift to the coach role takes concentrated effort and planning.

All coaches, even the most seasoned ones, do some pre-planning. If they are ...

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