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Coaching for Commitment: Achieving Superior Performance from Individuals and Teams, Third Edition by Dennis Kinlaw, Amy Zehnder, Cindy Coe

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Chapter 3. The Coaching Process

"Coaching is a process, not an event!"

—Cindy Coe

SUCCESSFUL COACHING follows a logical sequence or flow and requires the use of specific coaching skills and techniques.

If you mean to control rather than trust the natural flow and content of a coaching conversation, you may be disappointed, because these conversations are with people who also have some need to control their own outcomes. Skillful coaches are disciplined. They do not do or say whatever comes to mind. Instead, they do and say what furthers the process of coaching toward successful outcomes.

Undisciplined conversations, in contrast to coaching conversations, do not follow a specific process and model and do not employ the intentional use of prescribed ...

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