Validate and celebrate, discussed in the CLEAR coaching skills (Chapter 6) as part of the Encourage skill, is essential to getting to the root cause of an issue and recognizing the PBC for their accomplishments. The following is a list of twenty validate and celebrate statements that you can add to your toolbox:
You sound ________ [insert feeling]. What is making you ________ [insert same feeling]?
I can hear the ________ [insert feeling or emotion] in your voice. Where is it coming from?
You're not quite yourself today. Would you like to talk?
Thank you for putting in the extra effort! It really helps the team out.
You mentioned disappointment [or other feeling/emotion]; tell me what being disappointed ...