Coaching for High Performance

Course Code 90052

INSTRUCTIONS: Record your answers on one of the scannable forms enclosed. Please follow the directions on the form carefully. Be sure to keep a coy of the completed answer form for your records. No photocopies will be graded. When completed, mail your answer form to:

Educational ServicesAmerican Management AssociationP.O. Box 133Florida, NY 10921

1. Coaching can be described as:

(a) an interactive process that helps another person learn, improve or learn.

(b) getting someone to listen and do what it appropriate.

(c) mentoring someone to take performance to the next level.

(d) teaching another person something they need to learn.

2. Coaching is more important than ever because:

(a) a customer ...

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