Book description
Benefit from this practical guide to improving your team's performance
Coaching helps people to define desired outcomes for themselves and encourages them to take responsibility for developing strategies and actions to achieve them. It's about helping people to learn rather than teaching them. By applying sound coaching skills within in the IT workplace, you can enhance the quality of your team's work, increase people's ability and confidence, and create a climate of high performance.
If you are an IT manager and work with IT professionals on a regular basis, Coaching for High Performance will inspire you with practical advice and tips on a range of soft skills areas to help you create the ideal coaching environment for your department.
Use your easy to apply coaching skills to get the best out of all of your interactions from five minutes chats, direct reports, one-to-one meetings, performance reviews, to IT project meetings.
Benefits to business include:
- Help people to unlock their potential
- Quickly and easily get the best out of every situation in as little as 15 minutes
- Enjoy better on-going professional relationships that help people achieve extraordinary results
- Accelerate individual's progress and help them achieve personal and business goals
- Cement your relationships by helping people to learn
Order this practical guide to creating a coaching environment today.
Table of contents
- FOREWORD
- PREFACE
- ABOUT THE AUTHOR
- ACKNOWLEDGEMENTS
- CONTENTS
- CHAPTER 1: WHAT IS COACHING?
- CHAPTER 2: THE SKILLS AND STYLES OF COACHING
- CHAPTER 3: MODELS OF COACHING
- CHAPTER 4: EFFECTIVE FEEDBACK
- CHAPTER 5: CONTRACTING AND GOAL-SETTING
-
CHAPTER 6: LISTENING AND QUESTIONING SKILLS
- Active listening
- Our inner dialogue
-
Interference
- Expressing an opinion or judgement
- Evaluating the situation that the coachee has described
- Telling the coachee what to do
- Brushing aside what the coachee has said
- Making light of what the coachee has said
- Talking about yourself
- Using inappropriate humour
- Admonishing the coachee
- Giving advice
- Contradicting what the coachee is saying
- Three levels of listening
- Paraphrasing and reflecting back
- Question types
- Summary
- Answers
-
CHAPTER 7: GENERATING OPTIONS AND ENCOURAGING CHANGE
- Generating options for the future
- Forward-moving questions
- Brainstorming
- What to do if the coachee runs out of ideas or cannot think of any
- Evaluating options
- Action planning
- Reviewing the actions
- Consolidating your skills
- Summary
- Answers
- CHAPTER 8: INTRODUCING COACHING TO YOUR ENVIRONMENT
- BIBLIOGRAPHY
- GLOSSARY
- ITG RESOURCES
Product information
- Title: Coaching for High Performance
- Author(s):
- Release date: January 2009
- Publisher(s): IT Governance Publishing
- ISBN: 9781849281041
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