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Coaching for Leadership: Writings on Leadership from the World's Greatest Coaches, 3rd Edition by Sarah McArthur, Laurence Lyons, Marshall Goldsmith

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CHAPTER TWENTY-NINE

TRY FEED FORWARD INSTEAD OF FEEDBACK1

By Marshall Goldsmith

Providing feedback has long been considered to be an essential skill for leaders. As they strive to achieve the goals of the organization, employees need to know how they are doing. They need to know if their performance is in line with what their leaders expect. They need to learn what they have done well and what they need to change. Traditionally, this information has been communicated in the form of “downward feedback” from leaders to their employees. Just as employees need feedback from leaders, leaders can benefit from feedback from their employees. Employees can provide useful input on the effectiveness of procedures and processes and as well as input to managers ...

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