Coaching Knock Your Socks Off Service

2

Skills of the Knock Your Socks Off Service Coach

“Good management consists of showing average people how to do the work of superior people.”

—John D. Rockefeller

Listen to the speechifying of a few successful sports coaches, and you can come away with the impression that “recruitin’ the best, workin ’em hard, inspirin’ ’em to fight like heck, and showin’ ’em you care” is the key to creating a successful team. There are plenty of sports team coaches—and service managers as well—who swear that this is indeed the success formula to follow.

Watching successful coaches, however, tells a different story. Psychologist Thomas F. Gilbert did just that when he was a professor at the University of Alabama and Paul “Bear” Bryant was that institution’s ...