CHAPTER 1Getting Results Is All About You

Value the person and enjoy the results.

Understand Your Role as Coach

“One more job and I quit!” “What do they think I am, a magician?” “I can’t juggle any more responsibilities.” Sound familiar? Well, get used to it in this frenzied, get-more-done-with-less marketplace. There is a lot more to do and a lot less people to do it; there are a lot more demands from the customers and a lot less ability to fulfill them all; and, there are a lot more questions on how to manage and a lot less answers. There is also a bad news/good news response: The bad news is that you are expected to juggle another role. The good news is that role is to be a coach.

Coaching is not an ability you are born with. Neither does ...

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