CHAPTER 2The Five-Step StaffCoaching™ Model

Give people permission and confidence to do their job.

Coaching Is a Performance Process

How do the great managers — the Tommy Lasordas, the Barbara Jordans — inspire and develop their people? One word: process. They don’t coach or counsel, mentor or teach and say, “Okay, now that’s done.” They see coaching as a performance process, with lots of steps and actions, that goes on continually. Their leadership values and insights impact everything they do, influence how they spend their time, and where and with whom they devote their energy.

The StaffCoach™ Model shapes the process for you, by guiding your decisions on who, when and how to coach your team and manage your tasks more meaningfully. It uses ...

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