CHAPTER 5The Counselor Role: Confrontation and Correction

Coaching is all about you as a manager developing your people. You inspire and motivate your people who are doing their job and you mentor and guide your excellent people. The fact is, however, that those same people sometimes have problems: Performance may take a dive, they may be doing tasks in a way that is counterproductive, they may have an issue with how things are being done.

The word “counseling” in the StaffCoaching Model doesn’t mean psychological therapy. It means confronting and correcting people whose performance is below standard. When you deal with people who are not performing at an acceptable level, you must counsel them. As with the other approaches, this does not imply ...

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