Chapter 8
Understanding through empathy: maintaining your altitude
How to listen in a way that generates action
Many leaders we work with roll their eyes when we teach listening skills. The irony is that when we ask for a demonstration of good listening, these are the very people who consistently fail to listen beyond the basic everyday version of listening – they consistently miss points and project their own point of view. If you are rolling your eyes now – well, enough said.
Research has consistently shown that the ability to listen is a key part of leadership and high listening competence improves decision-making. Makes sense, right? ...
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