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Coaching People: Expert Solutions to Everyday Challenges by Harvard Business School Press

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How to Know When to Coach

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At times, a manager has to focus more on people than on tasks, and this is one of those occasions. When you sense or see or hear that a direct report is

  • having problems accomplishing his job
  • becoming a bit bored with the routine
  • causing friction among your team
  • stumbling while working on certain tasks

start thinking about how you can help. The first step is to understand the situation, the person, and the person’s skills. Then you can act together to improve the situation, the person’s self-image, and his skills.

Observing

Observing a coachee will enhance your ability to offer informed, relevant, timely advice. You ...

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