Richard Bierck. “How to Listen: Listening Is an Integral Part of Good Business Communication.” Harvard Management Communication Letter. January 2001.
Listening effectively takes planning, discipline, and attention. Even though some people seem to be naturally better listeners than others, everyone can learn to listen more carefully.
Martha Craumer. “How to Coach Your Employees: Focus on Their Strengths, Not Their Weakensses.” Harvard Management Communication Letter. December 2001.
The most successful managerial coaching focuses on employees’ strengths and building on them. Showing respect and trust is the key to influencing your employees to respond to coaching and achieve results.
James Waldroop and Timothy ...