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Coaching Successfully by Roy Johnson, Robert Heller, John Eaton

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Troubleshooting

Despite your best efforts, coaching may not always work. Most of the pitfalls are common however, and can be thoughtfully dealt with. If necessary, go back to basics, ask searching questions to find the root of the problem, and refocus priorities.

TIP

Be open to a dialogue with staff and take heed of their suggestions.

Addressing misgivings

Some people are sceptical. They distrust the coach or doubt the benefits of coaching. Be open to a dialogue with staff and take heed of their suggestions. If the culture does not immediately support coaching, introduce it slowly. Ask questions rather than give answers, but do not overdo it. Be aware that there are occasions when people need straight answers, for example, a quick decision ...

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