NLP offers a commonsense view of human psychology. The NLP Communication model illustrated in Figure 6-2 explains how people create their mental maps.
All people, including your clients, go through the process Figure 6-2 illustrates. Specifically, they:
See the later section ‘Filtering information’ for more on these filters.
Internal representation refers to the pictures you see and sounds you hear in your head or the feelings that are generated within you, in response to the information you take in from the world around you. These sights, sounds and feelings are what's left of the information after passing through the filters.
For example, if you're feeling anxious, this feeling affects what you observe, the words you say and the sound of your voice.