It Starts with Empathy

At its core, having empathy for the people in your mob helps you to be more effective with them. Although empathy means different things to different people, in Mob Programming, empathy is best applied using these three attributes (for more on this, see Theresa Wiseman’s study):[24]

  • See the world as others in your mob see it.
  • Be non-judgmental.
  • Emotionally connect with your fellow mobbers.

Take a moment to understand each of these attributes.

Seeing the World as Others in Your Mob See It

Seeing the world as others in your mob see it is often called cognitive empathy or perspective taking. It’s a deliberate practice, and one that everyone can learn.

A common situation in mobbing where this plays an important role is when deciding ...

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