Chapter Two The Cognitive Bases of Design
Cognitive information systems engineering is a relatively new field of inquiry that calls for the design and development of computer-based information systems consistent with what we know about how humans process information and make decisions. To quote Norman (1986, p. 31), cognitive engineering is “a type of applied Cognitive Science, trying to apply what is known from science to the design and construction of machines.” It represents the attempt to base systems design on cognitive research findings regarding how people think; to aid—not replace—the human problem solver; to design systems that utilize human strengths and compensate for our cognitive limitations; and to more systematically integrate ...
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