In the global marketplace of our teams and our customers, projects often have to extend collaboration into communications beyond the preferred face-to-face mode. These collaboration challenges include the following:
• Multi-site (few locales with many people at each)
• Distributed (many locales with few people at each)
• Offshore (extreme distances between roles, such as customers versus developers)
In these contexts, teams find that they can’t take advantage of what Alistair Cockburn refers to as osmotic communication, the variety of sensory modalities (visual, audio, touch, sense, etc.) that provide a rich set of collaboration clues.1 Out of visual and audio contact, teams default ...