CHAPTER 4: STAKEHOLDER DYNAMICS
The needs of the many are greater than the needs of the one
Covered in this chapter
• About the interaction between stakeholders
• Stakeholder expectations
• The transactions that make up stakeholder relationships
• Uniting transactions as the basis for coherent design
4.1 We are all in the gutter, but some of us are looking at the stars
Erm, I think we might have used that somewhere else. At the core of BSD is what we call the service constellation, as depicted in Figure 4.1. In this chapter and the next we will explore the different elements of the service constellation and explain how it helps you to compose the total set of service requirements.
The service constellation is defined by the stakeholder participants ...
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