The needs of the many are greater than the needs of the one

Covered in this chapter

About the interaction between stakeholders

Stakeholder expectations

The transactions that make up stakeholder relationships

Uniting transactions as the basis for coherent design


4.1 We are all in the gutter, but some of us are looking at the stars

Erm, I think we might have used that somewhere else. At the core of BSD is what we call the service constellation, as depicted in Figure 4.1. In this chapter and the next we will explore the different elements of the service constellation and explain how it helps you to compose the total set of service requirements.

The service constellation is defined by the stakeholder participants ...

Get Collaborative Business Design: Improving and innovating the design of IT-driven business services now with the O’Reilly learning platform.

O’Reilly members experience live online training, plus books, videos, and digital content from nearly 200 publishers.