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Chapter 1: IT-Driven Business Services
Covered in this chapter
1.1 IT-driven business services
1.2 Business need and value
1.3 Services that are fit for use: design thinking
1.4 Capturing the characteristics of IT-driven services in a service design statement
1.5 The value of a service design statement
1.6 Who should read this book
1.7 Structure of the book
Chapter 2: Understanding Service Requirements
2.1 Mind the gap
2.2 Closing the gap
2.3 Requirements origin and perspective
2.4 Business service design
2.5 Business service coordination: I think therefore I am
Chapter 3: IT-Driven Services, Outcome and Output
3.1 What is a business service?
3.2 Service definition
3.3 Delivering ...
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