Book description
This adapted version of Collaborative Business Design for the Fundamentals Series explores the characteristics of IT-driven business services, their requirements and how to gather the right requirements to improve the service lifecycle throughout design, development and maintenance until decommissioning. By understanding IT-driven business services and anchoring them in a service design statement (SDS), you will be able to accelerate the translation of the needs of the business to the delivery of IT-intensive business services. Insight into the CBSD approach to deriving an SDS is therefore a practical and powerful tool to help you:- Promote a coherent design so that fundamental issues and requirements of needs are mapped, based on different perspectives between demand and supply;
- Gain insight into the dynamics between stakeholders within an enterprise;
- Reflect on and formulate a practical and realistic roadmap; and
- Guide the development, build, programme management and maintenance of IT-driven business services.
- Internal and external service providers, such as service managers, contract managers, bid managers, lead architects and requirement analysts;
- Business, financial, sales, marketing and operations managers who are responsible for output and outcome;
- Sales and product managers who need to present and improve service offerings;
- Developers who need to develop new and improved services; Contract managers and those responsible for purchasing; and
- Consultants, strategists, business managers, business process owners, business architects, business information managers, chief information officers, information systems owners and information architects.
Table of contents
- Cover
- Title Page
- Copyright
- Foreword
- Contents
- 1.IT-driven business services
- 2.Understanding IT-driven service requirements
- 3.Stakeholder dynamics in the service constellation
- 4.Capabilities and resources within the constellation
- 5.Service design statement
- Afterword
- ITG Resources
Product information
- Title: Collaborative Business Design: The Fundamentals
- Author(s):
- Release date: March 2018
- Publisher(s): IT Governance Publishing
- ISBN: None
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