This adapted version of Collaborative Business Design for the Fundamentals Series explores the characteristics of IT-driven business services, their requirements and how to gather the right requirements to improve the service lifecycle throughout design, development and maintenance until decommissioning.
By understanding IT-driven business services and anchoring them in a service design statement (SDS), you will be able to accelerate the translation of the needs of the business to the delivery of IT-intensive business services.
Insight into the CBSD approach to deriving an SDS is therefore a practical and powerful tool to help you:
Promote a coherent design so that fundamental issues and requirements of needs are mapped, based on different perspectives between demand and supply;
Gain insight into the dynamics between stakeholders within an enterprise;
Reflect on and formulate a practical and realistic roadmap; and
Guide the development, build, programme management and maintenance of IT-driven business services.
CBSD complements existing frameworks such as TOGAF®, IT4IT, BiSL® Next and ITIL® by focusing on business architecture, a subject rarely discussed before designing an IT-intensive, complex business service.
This book is intended for anyone responsible for designing and implementing IT-driven services or involved in their operation. This includes:
Internal and external service providers, such as service managers, contract managers, bid managers, lead architects and requirement analysts;
Business, financial, sales, marketing and operations managers who are responsible for output and outcome;
Sales and product managers who need to present and improve service offerings;
Developers who need to develop new and improved services;
Contract managers and those responsible for purchasing; and
Consultants, strategists, business managers, business process owners, business architects, business information managers, chief information officers, information systems owners and information architects.