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Collaborative Business Design: The Fundamentals by Leon-Paul de Rouw, Brian Johnson

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AFTERWORD

Business is driven by IT. You need to get over this fact. When the time comes to improve the business services provided by IT, or to create new services, business discussions about service requirements often wander into a detailed analysis of current business procedures, followed by a discussion about procurement, leading directly into the acquisition of a solution that really does not fit the desires and needs of the business.

This situation arises because at the start of such discussions (that are often lengthy and complex) the senior responsible owner (SRO) becomes overwhelmed and loses sight of the essential issues and principles that are needed to guide the full IT-driven business service lifecycle. Pressure to improve quickly ...

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