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1.IT-driven business services
1.1 Business need and value
1.2 Capturing the characteristics of IT-driven services in a service design statement
1.3 From business vision to operation: methods to use
1.4 Who should read this guide to fundamentals?
2.Understanding IT-driven service requirements
2.1 What is a business service?
2.2 Service lifecycle
2.3 Requirements origin and perspective
2.4 Business service design
2.4.1 Need and senior responsible owner
2.4.2 Business service coordination: I think therefore I am
2.4.3 Outcome and output must dictate behaviour
2.4.4 Service constellation
2.4.5 Service design statement
2.5 The Business Service Design session
3.Stakeholder dynamics in the service constellation
3.1 Delivering what is needed: ...