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Collaborative Business Design: The Fundamentals by Leon-Paul de Rouw, Brian Johnson

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FOREWORD

In this guide, we have set out the fundamentals of an approach to collaborative business service design. The approach will assist both the demand and supply sides (and the SRO) to address the principal needs and drivers that set the requirements, conditions, outputs and outcomes for robust IT-driven services that properly support the business. This approach is rooted in the dynamics of the business stakeholders and focuses on IT-driven services that are fit for purpose.

Who made us the experts? No one. We have not reinvented any best practice wheels or thinking, nor have we altered existing best practices. The approach is based on well-established service design thinking and an extension of that thinking to embrace existing best practices ...

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