CHAPTER 8Provide Organizational Supports for Teamwork

If you doubt that the organizational context is critical for team behavior and performance, take a brief break from your own intelligence team and join me in the cockpit of a commercial airliner for a trip from Washington to Chicago.1 Even before the captain and first officer meet, the organizational context has exercised hidden influence on team dynamics—for example, through the Crew Resource Management (CRM) training they both had received and through the airline’s crew composition system.

The captain has not previously flown with either the first officer or the lead flight attendant. Before heading to the aircraft, she checks in at the operations desk and picks up the paperwork for the ...

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