17
Emotional Intelligence
17.1 Introduction
Snapshot 17.1 Emotional Intelligence at Work
Scenario-1
Farida Bano is a project lead at her company. Her listening skills are so solid that people rush to her to take the load off their chests and get her feedback. She listens patiently and empathizes with you so well that you feel very relieved to just talk to her. No, she might not be able to solve your problem. But her ability to sort through things and offer mature suggestions and clever ideas are highly appreciated by everyone. Her concern for you and your welfare is genuine and she has a way of putting you at ease. Even if you feel that the sky is falling around you, she counsels patience and makes sensible suggestions about how you can ...
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