INTRODUCTION

Can We Talk?

by Daisy Dowling

You’re no beginner when it comes to communicating—you wouldn’t be where you are today if you didn’t know how to talk to people and get your point across, and how to listen, too. Over the years, you’ve fielded tough interview questions and still gotten the job, dealt with prickly coworkers and managed to keep the peace at work, and both delivered and received your fair share of difficult feedback. It’s no different on the home front, either. After navigating your family’s gettogethers during the holidays, you could probably teach a diplomacy class. And you know how to be kind but firm with your children, and how to really listen when they talk (or babble, if they’re small) to you. Of course, just like ...

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