CHAPTER 15
Develop Your People
Leadership and learning are indispensable to each other.
After my keynote to his organization, the CEO of a large import-export company invited me to dinner. In discussing my late-night departure from the Florida venue, we swapped a few stories about the difficulty of getting information from airlines about flight delays. Immediately, his eyes widened, and his face reddened at the mention of one particular airline.
“I absolutely refuse to use that airline any longer for our shipments!” he said. “Their lying got to be ridiculous. I’d ask if my shipment was going to be put on a certain flight. The agent accepting the shipment would say yes. But then I’d get a call from my customer ...
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