CHAPTER 5
Hidden Challenge #2: Defining to Be Right
GET A BROADER VIEW
Luke, you’re going to find that many of the truths we cling to depend greatly on our own point of view.
—OBI-WAN KENOBI, JEDI MASTER
COMMUNICATE WITH COURAGE was built to help you win. To possess effective communication skills, we need to face the fact that when we act on bias, we lose. We might enjoy some comfort if we move through life with blinders on, but we lose in the long run if we consider one human more valuable than another.
Defining is thinking you have all the best answers or the only answer. You might think bias doesn’t influence your communication when it does for all to some degree, consciously and unconsciously. Not only might those people we stereotype or ...
Get Communicate with Courage now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
