book

Communicating Effectively in the Workforce

by Lisa Polack

July 2020

Beginner

144 pages

3h 6m

English

Wiley

Read now

Unlock full access

Apply the principle of Audience First!Identify how learning and communication are linkedThree models of communicationReferencesExercises and discussion questions
Differentiate the components of the verbal competence modelApply the concept of Verbal Judo Chapter 2: Verbal CommunicationReferencesExercises and discussion questions
Accountants and nonverbal communicationDifferentiate types of nonverbal communicationA culture that makes employees feel safeApply nonverbal competenceChapter 3: Nonverbal CommunicationReferencesExercise
Communicator style: Three approachesChapter 4: Styles of CommunicationReferencesExercises and discussion questions
Recognize the significance and benefits of listeningDifferentiate types of listeningDetermine ways to listen more effectivelyKeywordsReferencesExercises and discussion questions
Complex situations at workDistinguish among difficult communication patternsApply coping techniques for difficult communication patternsIdentify and respond to verbal aggression and hostile communication patternsIdentify games played in the workplaceVulgar, racist, and sexist communicationKeywordsReferencesExercises and discussion questions
Chapter 1Chapter 2Chapter 3Chapter 4Chapter 5Chapter 6

Overview

If you do not understand how communication works, then you may become perplexed and frustrated by interactions in the workplace. However, if you understand how communication works, then you have a good chance of diagnosing and fixing communication problems. Best of all, you can influence and motivate your employees, make better decisions, negotiate more effectively, build better work teams, and accomplish business objectives. This book discusses the various forms of communication.