Vincent R. Waldron and Stephen Yungbluth
25Training and intervention
Abstract: Communication competence is unquestionably crucial to personal and career success, so it is not surprising that its development has generated tremendous interest among training professionals. This chapter reviews efforts to enhance communication competence through training. We examine methods of training and the contexts of relational, organizational, and community life where training has been called for, attempted, and (sometimes) assessed. In general, the studies we located supported the efficacy of communication training. Across contexts and training methods significant improvements were reported, often on multiple measures of effectiveness and appropriateness. ...
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