book

Communication Essentials For Dummies, 2nd Edition

by Elizabeth Kuhnke

June 2015

Beginner

192 pages

4h 19m

English

For Dummies

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About This BookFoolish AssumptionsIcons Used in This BookWhere to Go from Here
Using Your Whole Body to CommunicateGetting into the right frame of mindPutting your eyes and ears to workCommunicating with ClaritySending a clear messageProviding feedbackBeing clear about your goals, needs and preferencesDistinguishing between personal and business conversationsDisplaying Respect for Other PeopleBehaving respectfullyListening with an open mindConnecting with different types of peopleHandling Challenging Communications
Communicating with a Clear IntentionDeclaring your needs and preferencesSaying what you meanMeaning what you sayPresenting a Compelling CaseTapping into what matters to the other personSpeaking with credibilityRemoving Potential Barriers to Achieving Your AimsAvoiding criticisingLetting go of moralisingCasting aside blame
Developing Your Awareness of Different Communication StylesCommunicating with the Loud and Proud or the Meek and MildGiving the introvert time to thinkLetting the extrovert take the stageTaking in the Wide View or Preferring DetailPicking up on the big pictureFocusing on the fine detail
Listening with the Intention to UnderstandLowering your barriersLetting go of judgementTurning off your opinionsPaying attention to people’s words and behavioursHearing what people don’t sayGetting into the Other Person’s MindsetAsking questions to check your understandingParaphrasing for clarityLetting People Know They’ve Been HeardBeing open to being correctedGoing beneath what’s been saidRespecting people’s feelings
Building Trust and CamaraderieDemonstrating curiosityFinding common points of interestSeeking similaritiesMaking your assumptions clearAcknowledging the impact of your behaviourEngaging with EmpathyAppealing to people’s feelingsStanding in other people’s shoesCreating Alignment to Build RapportEstablishing rapport in the workplaceMatching and mirroring posture and energyListening for understandingPacing and leading to advance the conversation
Speaking from the I-PositionDiscovering the I-positionUsing I-statementsAppreciating the Power of Your ActionsLetting go of accusationsSending a message that resonatesConnecting with CommitmentWanting to engage with other peopleNetworking effectivelySpeaking with convictionTelling a compelling story
Illuminating Your IntentionSupporting Your BreathingPutting your posture into the pictureFilling yourself with airAdding Quality to Your VoiceArticulating to be understoodEmphasising your pointsPicking Words That ResonateAdding gusto and passionCutting through the clutterBridging to stay on track
Dealing with ConflictSeeking to understand other peopleTaking practical actionManaging Difficult BehaviourTreating people with respectTaking practical action
Preparing to Negotiate: The BasicsEstablishing your uniquenessGaining commitment in principleAiming highSetting Out Your StallLetting the other side go firstListing all your requirements upfrontDefining clear goalsStaying Focused During the ProcessBeing prepared to trade concessionsKeeping the big picture in mindRespecting the relationshipDetermining the consequencesKnowing who holds the powerConsidering all solutionsSummarising and clarifying as you goClosing the Deal

Respecting Cultural DifferencesStereotyping and generalisingDeveloping awareness of different culturesAppreciating norms, values and beliefsAcknowledging customs and religious practicesBeing flexibleFollowing the localsUnderstanding ContextSpelling things out: Low-context culturesInferring, suggesting and implying: High-context culturesAvoiding the Pitfalls
Getting Your Email Etiquette RightAppearing your best in emailsThinking of your readerCreating a distinctive and descriptive subject lineRegistering a professional-sounding addressKeeping your formatting simpleWatching for danger pointsMaking the Most of Social MediaRepresenting yourself on FacebookTwittering and tweetingGetting LinkedInEmploying Other Forms of Electronic CommunicationWorking your way around the webKeeping in touch with textsFinding your voice through VoIP
Treating the Other Person with RespectKnowing the Preferred Form of CommunicationThinking Before You SpeakTalking Less and Listening MoreAsking Questions to UnderstandMinding Your Non-Verbal BehaviourHandling Disagreements with DiplomacyOpening Yourself to New IdeasFollowing Through on PromisesRecognising What’s Going On Beneath the SurfaceBeing Aware of Your Body Talk