Chapter 3

Stakeholder Communication: Integrated and Strategic

Notably, the spirit of CSR pervades every aspect of … business: the corporate mission, production and packaging, human resources management and importantly, marketing, including its communication strategy.1

Imagine you are the marketing manager incharge of creating a market for an advanced sustainable innovation product. Assume it’s a revolutionary new fair trade coffee. The product is structured in a way that completely reinvests all profits into developing communities of small coffee farmers around the world. Assume further the strategic intent behind this activity is to be an attention-getter. It will signal the company’s commitment to fair trade and will create a strategic product ...

Get Communication in Responsible Business now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.