CQ3: PROACTIVE LISTENING
The best communicator is the best listener.
It was not just any Sunday afternoon; it was a Sunday in May on the last day of a major golf championship with the famed Wanamaker Trophy on the line. At the start of the day, there was a player who was seven shots back. The bookmakers didn’t give him good odds of taking a run at what would have been the second major win of his career. His less than stellar play on Saturday (he’d shot a 4 over 74) weighed heavily on his mind as familiar negative thoughts took hold. The player recalled, “I just needed to let some steam out. I didn’t need to bring my frustration and anger home ...
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