Communication Rx: Transforming Healthcare Through Relationship-Centered Communication

Table of contents

1. Open
2. Disclaimer
3. Preface
4. Part 1, Chapter 1: Building the Case for Communication and Relationships
5. Chapter 2: Communication and Patient Experience
6. Part 2, Chapter 3: Skill Set 1: The Beginning of the Encounter
7. Chapter 4: Skill Set 2: Skills That Build Trust
8. Chapter 5: Skill Set 3: Delivering Diagnoses and Treatment Plans
9. Part 3, Chapter 6: Challenging Conversations with Patients
10. Chapter 7: The Skill Sets and the Electronic Health Record
11. Chapter 8: Patient Engagement and Motivational Interviewing
12. Chapter 9: Shared Decision-Making
13. Chapter 10: Feedback: A Commitment to the Relationship
14. Chapter 11: Appreciative Coaching
15. Chapter 12: Communicating Effectively on Healthcare Teams
16. Chapter 13: Challenging Conversations with Colleagues
17. Chapter 14: Culture and Diversity
18. Chapter 15: Communicating Across Hierarchy
19. Part 4, Chapter 16: Teaching the Skill Sets
20. Chapter 17: Train-the-Trainer Programs
21. Chapter 18: Implementation and Planning
22. Close