Video description
Nothing impacts healthcare experiences more than the quality of communication. Research clearly points to the benefit of better communication: more accurate diagnoses, fewer errors, reduced malpractice risks, better patient adherence to treatment, lower hospital readmission rates, reduced costs, increased satisfaction, and improved experiences for patients and providers alike—in other words, better healthcare outcomes.
Table of contents
- Open
- Disclaimer
- Preface
- Part 1, Chapter 1: Building the Case for Communication and Relationships
- Chapter 2: Communication and Patient Experience
- Part 2, Chapter 3: Skill Set 1: The Beginning of the Encounter
- Chapter 4: Skill Set 2: Skills That Build Trust
- Chapter 5: Skill Set 3: Delivering Diagnoses and Treatment Plans
- Part 3, Chapter 6: Challenging Conversations with Patients
- Chapter 7: The Skill Sets and the Electronic Health Record
- Chapter 8: Patient Engagement and Motivational Interviewing
- Chapter 9: Shared Decision-Making
- Chapter 10: Feedback: A Commitment to the Relationship
- Chapter 11: Appreciative Coaching
- Chapter 12: Communicating Effectively on Healthcare Teams
- Chapter 13: Challenging Conversations with Colleagues
- Chapter 14: Culture and Diversity
- Chapter 15: Communicating Across Hierarchy
- Part 4, Chapter 16: Teaching the Skill Sets
- Chapter 17: Train-the-Trainer Programs
- Chapter 18: Implementation and Planning
- Close
Product information
- Title: Communication Rx: Transforming Healthcare Through Relationship-Centered Communication
- Author(s):
- Release date: October 2017
- Publisher(s): McGraw Hill-Ascent Audio
- ISBN: 9781260019766
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