Communication Skills for Managers, Fifth Edition

1Communication: The Key to a Manager’s Success

Learning Objectives

When you complete this chapter, you should be able to:

• Define communication accurately in one brief statement.

• State the reasons managers communicate and identify the four major types of communication.

• Describe what can happen when communication doesn’t work.

• State obstacles to clear communication.

• List the key actions that are essential for clear written or spoken communication.

• Evaluate your communication skills at work.

OVERVIEW

As a manager, much of your job involves communication, so the ability to communicate clearly is crucial to your ability to succeed. You ...