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Communication Skills for Engineers, Second Edition by Sunita Mishra, Muralikrishna M.

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CHAPTER 4

Speaking and Negotiation Skills

Three things matter in a speech: who says it, how he says it, and what he says- and, of the three, the last matters the least.

—John Morley

Chapter Objectives

This chapter aims to present a general overview of the speaking skill. Briefly, it dwells on the general factors involved in speaking, and intends to familiarize the reader with the crucial elements that need to be given attention. The chapter discusses the important speech styles, presentation skills, group discussions, role-plays and negotiation. Signposting, attention curve, audiovisual aids, power point presentations and important facts and styles used in communication situations that require negotiation are some of the micro areas that are ...

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