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Communication Skills Training by Jenni Prisk, Maureen Orey

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Chapter 1. Introduction: How to Use This Book Effectively

What’s in This Chapter?

  • Discussion of the value of effective communication

  • Discussion of the importance of self-preparation for the facilitator

  • Explanation of how to use this book

  • Description of what’s in this workbook and on the CD

For thousands of years, humans have used communication to connect, convey ideas, and develop relationships. Communication skills in the workplace today are one of the most important aspects of organizational dynamics. They affect workplace relationships, departmental relations, company culture, and ultimately the financial health of the organization.

Communication can build or destroy any situation. Clear, concise, and effective communication promotes openness, enables ...

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