What’s in This Chapter
• Defining the facilitator’s role
• Creating an effective learning environment
• Preparing participant materials
• Using program preparation checklists
• Starting and ending on a strong note
• Managing participant behaviors
Let’s get one thing clear from the get-go: Facilitating a workshop—facilitating learning—is not lecturing. The title of ATD’s best-selling book says it all: Telling Ain’t Training (Stolovitch and Keeps 2011). A facilitator is the person who helps learners open themselves to new learning and makes the process easier. ...